Shipping & Returns


Shipping

The shipping cost in Spain is free and includes handling and packaging costs, as well as postal expenses.

The shipping cost for the countries of the European Union and the rest of the world will it will depend on the shipping country. The customs duties will be charged to the client.

Return policy

You have 30 working days after receiving your delivery, for the return of the order.

In this case, you will be reimbursed the price paid for the product when it arrives at our warehouse.

The customer has to request the return through his user account in the ORDER HISTORY AND DETAILS

section selecting the order to be returned and requesting its return. We will send you a POST label to deposit at a post office.

RUTILLI
C/Arroyo de los Prados 11 Nave 8
28320 Pinto / Madrid
Spain

The amount of the return will be received by the same form of payment used in the purchase in an estimated time of 10-15 days, depending on your bank.


The garments must be returned in the same condition as they were received, including their original packaging, labels and all accessories related to them.

The cost of return is charged to the customer:

- Free: If you got some garment and keep at least one of them.

- 5 €: It fou return all what you bought.

- In the European Union the customer is responsible for sending the item to be returned.

- Outside the European Union the customer is responsible for sending the item to be returned.

(Fees charged to the client).

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