ODER
What is the delivery time of my order?
Delivery times depend on the type of shipment selected. Standard home deliveries are between 2 and 3 working days, for Ceuta and Melilla between 3 and 6 working days.
What is the price of shipments?
Shipments are free to these destinations: Spain, Ceuta, Melilla, Portugal, Germany, France, Belgium, Austria, Italy, the Netherlands, Poland, Sweden, Finland and Denmark. For any questions, we recommend that you view the proper section on this topic (SHIPPING).
Is there a possibility of express shipping?
Yes, you have that option only for shipments in Spain. The delivery time is 48 hours maximum and its cost is 2.95 euros. At the time of checkout you can choose the shipping option you want.
Is it possible to cancel an order?
Yes, as long as the order has not entered the packaging and shipping process. You can request the cancellation through our telephone (91 044 01 94), our chat or in the mail Info@nizaonline.com.
What happens if an item in my order arrives damaged or I received something I didn't order?
If something like this happens by mistake, please contact our customer service department and we will give you a solution as soon as possible.
Can I track the status of my order?
Yes, in the "Orders placed" section of your account you can see the status of your orders and there is a link to find out their exact location once the transport company has received the order. You will also receive an email with a link to track the package as soon as the order is ready for shipment.
METHOD OF PAYMENT
What form of payment can I use to make my purchase?
1 - Credit cards : VISA, Mastercard, American Express
2 - Debit card : Visa Electron
3 - PayPal
4 – Bizum
4 – Klarna
Is it safe to buy at replica.nizaonline.com?
Yes. You can buy with complete peace of mind because we dedicate a great effort to having resources that guarantee the security of your purchases and your data. The data is transmitted in SSL encrypted form. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be cancelled.
For what reason can my credit card be declined?
The data that we request for the payment must coincide with that of your card. A simple typo can result in a denial, so please fill out the payment form carefully. The credit limit may also have been exceeded or the card may have expired.
Check with your bank for any questions related to your card as a means of payment.
Can I get an invoice in the name of my company?
Yes. In the shopping basket it is possible to indicate whether it is done at an individual or company level. In this second case you will be asked for tax data.
RETURNS
Can a product be returned after it has been purchased?
Yes, items that have not been used can be returned, in perfect condition, with their corresponding ticket/invoice and original packaging. We will refund the amount of the item in the same way it was paid once you send it to us. The return will have no cost.
How can I return an item?
You must enter your account in the my returns section, select the order and/or item you wish to return to the store and fill out the form that will be displayed for processing.
What is the deadline to make a return?
The term for any return is 30 days from the date of delivery of the products.
What is the cost of the return?
Returns are free in Spain.
When will I receive my refund?
Once the return is approved, you will receive the amount in the same way you made your purchase. After approving the return (unused items must be in perfect condition and have the inside labels) you will receive a confirmation email indicating that the amount will be credited to your account. The payment to the credit card always depends on your bank.
How should I do if the amount of my refund is incorrect?
By contacting our Customer Service department, we will solve the problem as soon as possible.
Nizaonline.com reserves the right to reject returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were received.
Can I exchange my items?
Items purchased at replica.nizaonline.com can be exchanged for another size or color through our website as long as they have not been used, are in perfect condition, we have stock and maintain the same price they had at the time of purchase. purchase.
What is the deadline to make the change?
The exchange period is 30 days from the date of delivery of your order.
REGISTRATION
How can I register on niceonline.com?
You can register in the user menu by clicking on “I want to register”. You just have to fill out the contact form.
As a registered user you can buy comfortably without having to fill in your details every time. In your user profile you can check the status of your orders at any time and review your purchase history.
Can I modify my user data?
You can change your password, address and phone at any time. To do this, go to the My account section on the web.
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.
NEWSLETTER
Is it possible to receive periodic information with the latest news and offers from NIZA?
To always be up to date, nizaonline.com users can subscribe to a regular newsletter with information on offers and news. You can subscribe in the Newsletter section.
What information can I consult in customer service?
In all the emails you receive from NIZA there is a link to unsubscribe immediately.
CUSTOMER CARE
How can I contact customer service?
You can do it through our telephone (91 044 01 94), our chat or in the mail Info@nizaonline.com. Our hours are from 10 a.m. to 6 p.m.
What information can I consult in customer service?
You can resolve doubts about the product, order, payments, returns and other incidents.
OTHER DOUBTS
Where can I buy from in NICE?
The purchase in NICE can be made in 10 countries: Azerbaijan, Croatia, Spain, Germany, Israel, Kuwait, Mexico, Portugal, Qatar and the United States.
In how many languages can you navigate?
You can browse the NIZA website in Spanish and English. You can change the navigation language in the footer of the Web.
Will I receive the same product that I see in the photo?
The photos are made in high quality with the aim of reflecting each of the products in detail. You could find differences in those products in which the raw material itself and its manufacturing process influence the final result, such as handcrafted products.
